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Membership Services Administrator

Job Type:
Membership, Marketing and Communications
35 hours per week
£21,344.00 per annum
Closing Date:
9.00 am on Wednesday 10th March 2021

The Royal College of Surgeons of Edinburgh is an independent membership organisation concerned principally with the education, training and assessment of Surgeons, Dental Surgeons and Doctors who are involved in the surgical care of patients.  Founded in 1505, the College currently has a membership approaching 30,000 in approximately 100 countries throughout the world.

About the Role

The Membership Team encompasses two key strands of activity: membership onboarding and customer service (Membership Services), and retention and recognition activities including membership benefits and ceremonial events (Membership Engagement).

The role of Membership Services Administrator sits within the Membership Services team is responsible for onboarding all new members, ensuring a warm welcome to the College as well as providing practical and financial support throughout the membership lifecycle including quality assuring membership application criteria, providing employer and regulator verification checks for members as well as processing any change in circumstances throughout a members time with the College.

Skilled in high quality membership support, the Membership Services Team are the frontline deliverers of membership engagement, responsible for all membership enquiries, and work closely with the Membership Engagement Team to ensure communications and interactions with members maximise opportunities to put members at the heart of College activities.

There may be requirement for the role holder to work outside of normal working hours and travel for work occasionally.

Experience/Qualifications/Key Skills

Joining a busy and dynamic team, this is a superb opportunity for an individual who is confident, methodical, organised and conscientious.

With solid experience of working in an administrative role, you will be able to demonstrate strong customer service skills including written and telephone support.

You will have demonstrable experience of manipulating information in databases and will be a proficient user of the MS Office suite. You will have the ability to prioritise your workload with minimal supervision whilst working collaboratively with the wider team to achieve shared goals. 

You will have excellent communication and team working skills. A high level of professionalism and diplomacy is required for the role as is a willingness to take on new challenges and be receptive to change.

Please note that we do not accept CVs and agencies need not apply.

Contact Information

E-mail: recruitment@rcsed.ac.uk

Interview Details

Interviews are currently likely to be held online and will be scheduled week commencing Monday 15 March.


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