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Membership Engagement Manager

Job Type:
Permanent
Location:
Edinburgh
Department:
Membership, Marketing and Communications
Hours:
35 hours per week
Salary:
£32,000.00 per annum
Closing Date:
9.00 am on Monday 15th March 2021

The Royal College of Surgeons of Edinburgh is an independent membership organisation concerned principally with the education, training and assessment of Surgeons, Dental Surgeons and Doctors who are involved in the surgical care of patients.  Founded in 1505, the College currently has a membership approaching 30,000 in approximately 100 countries throughout the world.

About the Role

The Membership Team encompasses two key strands of activity: membership onboarding and customer service (Membership Services), and retention and recognition activities including membership benefits and ceremonial events (Membership Engagement).

The Membership Engagement Team are the leads on the insight and evaluation of membership activities, managing and developing the College’s suite of membership benefits including overseeing the diploma and ceremonial events processes as well as broader membership engagement activities.

The team have oversight of research and analysis activities, identifying trends and looking to our competitors to inform membership growth campaigns and other marketing activities.

Experience/Qualifications/Key Skills

The Membership Engagement Manager is a new role that would suit an individual who is excited by developing a role that supports members through key transitions in their membership journey. With an interest in understanding the benefits of membership with the College, as well as the events and activities that support members of the College, you will have experience of developing proactive engagement strategies with the aim of adding value to membership, increasing member retention and identifying areas for targeted engagement with members.

With experience of leading a team, you will have strong communication skills and be capable of monitoring and evaluating the success of membership engagement campaigns. Managing a team with a busy portfolio of activities and diploma ceremonies, you will be exceptionally well organised with the ability to prioritise multiple, and sometimes conflicting priorities, with minimal supervision working collaboratively with the wider team to achieve shared goals.

Working with a range of database and CRM tools, you will experience of manipulating information in databases, presenting key information and reports, and understanding behavioural trends of members.  

With a high level of professionalism and diplomacy, you will be confident in adapting your communication style to engage with a variety of stakeholders from Members and Fellows, the President, College Council and Directors, as well as third party suppliers.


Please note that we do not accept CVs and agencies need not apply.


Contact Information

E-mail: recruitment@rcsed.ac.uk

Interview Details

Interviews are currently likely to be held online and will be scheduled week commencing Monday 22 March.


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