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Professional Clinical Adviser (General and Orthopaedic surgeons) to Scotland’s Ombudsman

What is the role of the Scottish Public Services Ombudsman (SPSO)?

The Scottish Public Services Ombudsman investigates NHS complaints that have been through the NHS complaints process and remain unresolved. As well as looking at complaints about the service provided by the NHS, we can look into complaints about clinical treatment. Complaints about the NHS often involves other issues; for example the way care was received, a concern about dignity or compassion or lack of information or involvement from patients, relatives and carers.

What is the role of the Professional Advisers?

The SPSO is seeking additional Professional Advisers to provide verbal and written advice to the Ombudsman and his investigating staff.  You will comment on cases being reviewed and ensure findings and conclusions contained in reports are consistent and based on a good and contemporary understanding of clinical issues.  You may also be invited to provide support and development to our staff and to represent the Ombudsman’s office externally.

What are the benefits to me and my organisation?

This role will provide you with an excellent opportunity for personal and professional development. You will contribute to the wider learning and improvement of the NHS in Scotland, by influencing national strategy and policy. Your organisation will also benefit from your expertise, knowledge and skills about listening, learning and resolving complaints.

We are seeking additional general and orthopaedic surgeons to join our team.

What experience and skills are required?

We are seeking surgeons who are in current practice and registered with the GMC. We value people who are able to analyse conflicting information, present information in an easy to understand and logical manner and demonstrate balanced judgement, empathy, fairness and impartiality.

The posts are on a contract for services basis (approximately 1 day per month) for a 12-month period, with the potential to re-new the contract at the end of the period. The posts attract a remuneration fee plus necessary expenses. 

Would you like to find out more about the role?

For informal discussions please email Dr Dorothy Armstrong, Lead Professional Adviser at darmstrong@spso.org.uk

For further information about SPSO and NHS complaints, please go to our website http://www.spso.org.uk/

The closing date is 30 June 2017 at 5pm

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