Conflict Resolution Skills in Healthcare: Bullying, Undermining and Leadership Workshop

6 CPD points available

To help resolve issues of bullying and undermining, the College is offering an on-site workshop that can be delivered at your local hospital or institution at a date and time convenient to you.

This one day workshop explores the legal framework and the impact of undermining and bullying in the medical workplace. It discusses strategies for dealing with conflict and ways in which to manage colleagues and teams if this behaviour is encountered using a combination of interactive lecture and group work.


  • To describe the legal framework regarding bullying
  • To enable delegates to apply relevant knowledge to practical scenarios so they can develop conflict resolution skills they can use in the workplace
  • To demonstrate the ethical implications and the risk to patients and colleagues of undermining and bullying behaviour in the workplace
  • To encourage delegates to have insight into their own behaviour and to encourage resilience strategies to help them deal with stress and prevent them exhibiting poor behaviour

Learning Outcomes

At the end of the workshop delegates will be able to:

  • Have an understanding of the legal framework regarding bullying
  • Have a list of strategies that they can use to resolve conflict in the workplace
  • Feel more comfortable challenging disruptive behaviour
  • Have a better understanding of their own limitations and an appreciation of resilience strategies to prevent them entering into conflict

Suitable for all healthcare professionals including non-clinical staff (we advise that the course is delivered to groups of colleagues of the same background rather than mixed groups e.g. Consultants, Trainees, Managers, Nursing Staff etc).

Convened by #LetsRemoveIt lead Alice Hartley with Faculty Ms Rachel Spearing and Professor Andy McCann, both Consultants at DNA Definitive.

For more information or to book a workshop please contact the Education team via email or call +44(0)131 527 1600.



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