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2017 NHS Staff Survey Response

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08 Mar 2018

Responding to the release of the 2017 NHS Staff Survey, Professor Michael Lavelle-Jones, President of The Royal College of Surgeons of Edinburgh said:

“This is the largest staff survey in the world covering 1,100,000 NHS employees in England and as it has a 45% response rate, gives us a clear picture of the current state of workplace morale and issues.

“We are heartened by many of the survey’s findings, such as 87% of staff reporting having had an appraisal and the improvements reported in the support given by immediate managers and overall communication between senior management and staff.

“However, other findings continue to give us cause for concern, not least the increase in the percentage of staff witnessing potentially harmful errors, near misses or incidents and the decrease in staff satisfaction with the quality of work and care they are able to deliver.

“There has been a reported decline in the quality of non-mandatory training, learning and development and around one quarter of all NHS staff in England – almost 270,000 employees – experienced harassment, bullying or abuse from staff. 2.1% also experienced physical violence from other members of staff.

“That such behaviour is endemic and widespread is of primary concern to RCSEd. As our #LetsRemoveIt campaign clearly shows, there is a direct link between bullying and standards of patient care. Therefore, we will be writing to all Trusts in England this week to see how we may able to further collaborate to eradicate this worrying problem.”

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